Refund and Returns Policy
At MOORPROD, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, we’re here to help. Please review our refund and returns policy below.
1. Returns
We accept returns of most products within 30 days of the purchase date, provided they meet the following conditions:
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The product is unused, unopened, and in its original packaging.
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The product is in the same condition as when you received it.
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You have the original receipt or proof of purchase.
How to Initiate a Return:
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Contact our customer support team at contact@moorprod.com to request a return authorization.
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Pack the product securely in its original packaging and include the receipt or proof of purchase.
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Ship the product to the address provided by our team.
Return Shipping Costs:
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Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
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Your refund will be processed within 5-7 business days.
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The refund will be issued to the original payment method used for the purchase.
Note: Shipping costs are non-refundable. If you received free shipping, the standard shipping fee will be deducted from your refund.
3. Exchanges
If you received a defective or incorrect item, we’ll gladly exchange it for the correct product. To request an exchange:
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Contact our customer support team at contact@moorprod.com.
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Provide your order number and details about the issue.
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Ship the product back to us, and we’ll send you the correct item as soon as possible.
4. Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
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Opened or used skincare, cosmetics, or personal care products.
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Products without original packaging or proof of purchase.
5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at info@moorprod.com. We may request photos of the damaged item and will work with you to resolve the issue promptly, either by sending a replacement or issuing a refund.
6. Cancellations
If you need to cancel an order, please contact us as soon as possible. If your order has not yet been shipped, we will process the cancellation and issue a full refund. If the order has already been shipped, you may return it following our standard returns process.
7. Contact Us
If you have any questions about our refund and returns policy, please don’t hesitate to reach out:
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Email: contact@moorprod.com
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Phone: (800) 540-0490
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Business Hours:10am – 7pm
Why Trust MOORPROD?
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Customer Satisfaction: Your happiness is our priority. We’re committed to resolving any issues quickly and fairly.
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Quality Assurance: We partner with trusted brands like Mary Kay and Forever Living to bring you the best products.
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Transparent Policies: No hidden fees or complicated processes—just straightforward solutions.