Refund and Returns Policy
Changed your mind? You have 30 days after delivery to return a product.
What you can return
- The product is unused and complete, with all its parts.
- Keep the original packaging if you can.
How to return
- Write to info@moorprod.com or message us on the chat, with your order number and the product you want to return.
- We reply with the return address and instructions.
- Send the product back. Return shipping is paid by you, except in the cases below.
Damaged, faulty or wrong product
If your product arrives damaged, doesn’t work or isn’t what you ordered, tell us within 30 days of delivery with a photo. We send a replacement or give you a full refund, and you pay nothing for the return.
Your refund
Once we receive and check the product, we refund you on the payment method you used (card or PayPal). Your bank may take a few days to show it.