Frequently Asked Questions (FAQ)

1. How can I place an order?

To place an order, simply browse our online store, select the items you’d like to purchase, and add them to your cart. Once you’re ready, proceed to checkout, where you can enter your shipping information and payment details to complete your order.

2. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards, debit cards, and PayPal. You can choose your preferred payment option during the checkout process.

3. How much is shipping, and how long does it take?

Shipping costs and delivery times vary depending on your location and the shipping method you choose. Shipping rates are calculated at checkout, and we offer both standard and expedited shipping options for your convenience. Most orders are processed within 1-2 business days.

4. Do you offer international shipping?

Yes, we offer international shipping to select countries. Please note that additional customs fees or taxes may apply, which are the responsibility of the customer. Shipping times for international orders may vary.

5. Can I track my order?

Yes, you will receive a tracking number via email once your order is shipped. This tracking number will allow you to monitor the status and delivery progress of your shipment.

6. What is your return policy?

We offer a 30-day return policy for most unused and unopened items. If you need to initiate a return, please contact our customer service team for assistance. Return shipping costs are typically the responsibility of the customer, unless the return is due to an error on our part or a defective product.

7. Are personalized products returnable?

Personalized products, such as items with custom pet prints, may not be eligible for returns unless they are damaged or defective. Please contact our customer service team if you have any concerns about personalized items.

8. How can I contact customer support?

You can reach our customer support team by emailing info@moorprod.com or calling +1 307 395 0130. We’re here to assist you with any questions or concerns you may have about our products or your orders.

9. Do you offer any pet care resources or courses?

Yes, we offer digital courses on various aspects of pet care, including training, grooming, and health. These courses are designed to help pet owners provide the best care for their furry companions. You can find more information about our courses on our website.

10. Can I request a custom order or product not listed on your website?

We welcome custom order inquiries. If you have a specific request or are looking for a product that is not currently listed in our store, please contact our customer support team, and we will do our best to accommodate your needs.

If you have any additional questions or need further assistance, please don’t hesitate to reach out to us. Your satisfaction and the well-being of your pets are our top priorities.