Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Moorprod offers carefully selected home and kitchen essentials designed to enhance everyday living. Our collection includes high-quality kitchen tools, storage solutions, drinkware, and practical home accessories—chosen for their functionality, durability, and modern design.
Yes! We provide worldwide shipping so you can enjoy our products no matter where you are. Shipping times vary based on location.
We offer hassle-free returns on unused and unopened products within 30 days of purchase. Contact our support team for assistance.
At Moorprod, we strive to offer products that meet high ethical and quality standards. While we are not the original manufacturers of the items we sell, we prioritize sourcing from suppliers who follow responsible production practices. We are actively working toward offering more cruelty-free and eco-friendly products in our catalog.
Once your order ships, you’ll receive a tracking number via email so you can follow its journey to you.
We accept major credit cards, PayPal, and other secure payment methods for a smooth checkout experience.
If you need to swap an item
Returns and Exchanges
We accept returns on unused and unopened products within 30 days of purchase. To initiate a return, please contact our customer support team for authorization.
We sincerely apologize for the mix-up! Please contact us within 7 days of receiving your order, and we’ll arrange a replacement or refund at no extra cost.
If your order is damaged in transit, please email us at contact@moorprod.comwith photos of the damage within 48 hours of delivery. We will work quickly to resolve the issue.
Once your return is approved, we will provide you with the correct return address and instructions via email. Please ensure the item is in its original packaging.
Our support team is here to help! You can reach us via:
📧 Email: info@moorprod.com
💬 Live Chat: Available on our website
📞 Phone: +1 800-540-0490
If you entered the wrong address, contact us immediately. If your order hasn’t shipped yet, we can update it. If it has already been sent, we recommend contacting the carrier for possible redirection.
We process orders quickly! If you need to modify or cancel your order, please contact us within 12 hours of placing it. After that, we may not be able to make changes.
Yes! If an item is out of stock, you may have the option to pre-order. Check the product page for availability or sign up for restock notifications.
💖 Moorprod – Hassle-Free Shopping & Support You Can Trust! 💖