Shipping & Returns

Shipping:

We are committed to delivering your pet products promptly and efficiently. Here’s what you can expect regarding shipping:

  • Fast and Reliable: We strive to process and ship your orders as quickly as possible. Most orders are dispatched within 1-2 business days.

  • Shipping Options: We offer a variety of shipping options, including standard and expedited shipping, to accommodate your needs. Shipping costs are calculated at checkout based on your location and chosen shipping method.

  • Tracking: Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the status of your shipment.

  • International Shipping: We currently offer international shipping to select countries. Please note that additional customs fees or taxes may apply, which are the responsibility of the customer.

Returns:

We want you and your pet to be completely satisfied with your purchase. If you need to return a product, here’s our return policy:

  • 30-Day Return Policy: You can return most unused and unopened items within 30 days of delivery for a full refund or exchange. Please contact our customer service team to initiate the return process.

  • Return Eligibility: To be eligible for a return, the item must be in its original condition, including packaging, and accompanied by a proof of purchase.

  • Return Shipping: The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part or a defective product.

  • Refund Processing: Once we receive your returned item, we will inspect it and process your refund or exchange promptly. Refunds are typically issued within 5-7 business days.

  • Exclusions: Some items, such as personalized products, perishable goods, and grooming supplies, may not be eligible for returns due to hygiene and safety reasons.

Damaged or Defective Items:

If you receive a damaged or defective product, please contact our customer service team immediately. We will arrange for a replacement or refund, and cover any return shipping costs in such cases.

We are here to assist you with any questions or concerns regarding shipping and returns. Your satisfaction and your pet’s well-being are our top priorities. Thank you for choosing us for your pet’s needs!