Return and Refund Policy
At MoorPet, we want you and your furry companions to be completely satisfied with your purchases. If you have any concerns about your order, please review our return and refund policy below:
- 30-Day Return Period: We offer a 30-day return policy for most unused and unopened items. If you are not satisfied with your purchase, you may return it within 30 days of the delivery date for a refund or exchange.
- Eligibility: To be eligible for a return, the item must be in its original condition, including all packaging and tags. Please keep your proof of purchase as it will be required for processing your return.
- Personalized Products: Personalized items, such as those with custom pet prints, may not be eligible for returns unless they are damaged or defective. If you have concerns about a personalized item, please contact our customer support team for assistance.
- Return Shipping: The cost of return shipping is typically the responsibility of the customer, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method when returning items to ensure their safe arrival.
- Refund Processing: Once we receive your returned item and inspect it, we will process your refund or exchange promptly. Refunds are typically issued within 5-7 business days to the original payment method used for the purchase.
- Exclusions: Please note that some items, such as personalized products and perishable goods, may not be eligible for refunds. If you have questions about a specific item, feel free to contact our customer support team for clarification.
Damaged or Defective Items:
If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or refund, and we will cover any return shipping costs in such cases.
How to Initiate a Return:
To initiate a return or inquire about the status of your return, please contact our customer support team at firstname.lastname@example.org or call +1 307 395 0130. Our team is here to assist you and ensure a smooth return process.
We appreciate your trust in MoorPet, and we are committed to providing you and your pets with the best possible shopping experience. If you have any questions or need further assistance, please don’t hesitate to reach out to us. Your satisfaction and your pet’s well-being are our top priorities.