FAQs

How much is the shipping cost?

At www.moorprod.com, shipping is FREE site-wide, unless you choose our PRIORITY shipping method.

How can I check the status of my order?

You can track by clicking this link https://moorprod.com/apps/parcelpanel to follow in real time where your package is.
Once you place an order, it is immediately sent to one of our four order processing centers where we ship your items within 1-3 business days.
Note: Due to the popularity of certain items in our catalog or due to a major global event (pandemic, crisis, etc.), delivery times may take longer than the estimates below.

What are the delivery times?


Generally 3-7 business days. If your order has not arrived within the estimated delivery time, please contact our support team at info@moorprod.com.
(This policy excludes mistakes made by customers when providing shipping details in their order(s) or lost package deliveries).

Do you ship internationally?
We only deliver to USA, Canada and Europe!

Can I combine them into a single package?
Since we have 4 different warehouses, we don't have all our products in the same place, so when you order multiple items at the same time, each item will be shipped separately. Therefore, you will probably receive one item before the next. Don't panic if you don't receive all your items at the same time... Don't worry, they will get to you.

I gave you a wrong shipping address and/or picked the wrong
size/variant wrong! Can I change it?

If this happens to you, please email us as soon as possible, we might be able to take care of it. However, we can't promise anything, as all our items are usually processed immediately after your order and shipped the same day or a few days later. If your order has already entered the shipping process, we will not be able to stop it. Contact us anyway, we care and will try to make it work for you. We know how frustrating it can be to pay for something you can't use.


How secure is my personal information?

moorprod adheres to the highest industry standards to protect your personal information.
Your credit card information and personal data is encrypted during transmission using Secure Sockets Layer (SSL) technology, which is widely used on the Internet for payment processing.
Your credit card information is used only to complete the requested transaction and is not stored thereafter.